1. How do I start an exchange?
You can start your exchange through the returns portal: https://cfab.com/pages/returns. When registering your return, select the "Exchange" option instead of "Return."
2. How long do I have to exchange my order?
You can register your order for an exchange within 30 days of receipt. Once you've successfully registered in the returns portal, you'll receive your return label by email.
3. How does the exchange process work — do I select a new size or color directly?
When registering your return in the returns portal, you choose directly whether you want a return or an exchange. If you choose an exchange, you select your desired new size, color, or variant in that same step. No separate reorder is necessary.
4. When will I receive my exchanged item?
Your exchange items will be shipped once we've received and inspected your return. As soon as the new item is shipped, you'll receive a shipping confirmation by email.
5. Is the exchange free?
Yes, the exchange itself is free. If you select an exchange instead of a return in the returns portal, you'll receive your return label at no cost.
6. Can I change the color or model during an exchange, not just the size?
Yes. In the returns portal, you can change not only the size but also the color or variant of the item during an exchange, provided the desired item is available.
7. Can I modify an order I've already placed instead of registering an exchange?
No. An order that has already been placed cannot be changed or canceled afterward — this includes changes to the item, size, or color. If you need something different, this is always handled through a return and, if applicable, a subsequent exchange.
8. Are there return shipping costs for an exchange?
The exchange itself is free when selected through the returns portal. Details on return shipping costs for a standard return (without exchange) can be found in the "Shipping & Return Costs" article.