1. How do I start a return?
You can start your return through the returns portal: https://cfab.com/pages/returns.
If you'd like to exchange an item instead (e.g., for a different size or color), you'll find the exact process in the "Exchanges" article.
2. How long do I have to return my order?
You can register your order for a return within 30 days of receipt. Once you've successfully registered in the returns portal, you'll receive your return label by email.
3. When will I receive my refund?
Once we've received and inspected your return, you'll receive your refund to your original payment method. Processing typically takes 5 business days — you'll receive a confirmation by email.
4. Are there costs associated with a return?
Return shipping costs for a standard return vary by country. Details can be found in the "Shipping & Return Costs" article.
Note: Different cost rules apply for an exchange — see the "Exchanges" article.